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Preview Salesforce Service Cloud USA Batch -1

Day 1

Recap of Key topics of Salesforce Admin

Day 2

Traihead Setup, Data security Practice, Intro of Service Cloud

ServiceCloud_Session1_PPT

Day 3

Email To Case, Web To Case

ServiceCloud_Session2_PPT

Day 4

Case Assignment Rules, Queues

ServiceCloud_Session3_PPT

Day 5

Auto Response rules, Escalation rules

Day 6

SLA & Entitlements

Day 7

Entitlement in Details

Day 8

Knowledge Articles

ServiceCloud_KnowledgeFeatures_Day5

Communities/Experience & Live WebChats

Day 9

Omni Channel Routing

Omni_Channel_Routing_Presentation

Day 10

Territory Management & CTI

Territory_Management_and_CTI

Preview - Salesforce Service Cloud USA Batch -1

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