Preview Salesforce Service Cloud USA Batch -1
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Day 1
Recap of Key topics of Salesforce Admin
Day 2
Traihead Setup, Data security Practice, Intro of Service Cloud
ServiceCloud_Session1_PPT
Day 3
Email To Case, Web To Case
ServiceCloud_Session2_PPT
Day 4
Case Assignment Rules, Queues
ServiceCloud_Session3_PPT
Day 5
Auto Response rules, Escalation rules
Day 6
SLA & Entitlements
Day 7
Entitlement in Details
Day 8
Knowledge Articles
ServiceCloud_KnowledgeFeatures_Day5
Communities/Experience & Live WebChats
Day 9
Omni Channel Routing
Omni_Channel_Routing_Presentation
Day 10
Territory Management & CTI
Territory_Management_and_CTI
Preview - Salesforce Service Cloud USA Batch -1
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