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Master Salesforce Service Cloud for exceptional customer service!
Instructor: Onvid's Instructor
Language: English
Validity Period: Lifetime
Description:
Salesforce Service Cloud is a comprehensive customer service platform that empowers businesses to deliver excellent service across every channel. This course will teach you how to utilize Salesforce Service Cloud to streamline customer support processes, enhance agent productivity, and drive customer satisfaction. You will learn how to configure the platform, create cases, manage workflows, implement knowledge base articles, and utilize automation tools to provide top-notch customer service. By the end of this course, you will be equipped with the skills needed to effectively leverage Salesforce Service Cloud for superior customer service delivery.
Key Highlights:
What you will learn: